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1 (888) 447 6111 customerservices@qcexperts.ca

Terms and Conditions:

We reserve the right to change these terms and conditions at any time, and you agree to abide by the most recent version of this Terms and Conditions.  Do not use the Website or services if you do not agree to all of the following terms and conditions.

Quality Cleaning Experts, hereafter referred to as QC Experts Inc., appreciates your business.

In order to maintain a professional and consistent level of service, we request that you please read the following information regarding our policies and procedures and contact the office if you have any questions, comments or concerns.

The following terms and conditions govern all use of the www.qcexperts.ca website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by QC Experts Inc. ("QC Experts Inc."). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, QC Experts Privacy Policy) and procedures that may be published from time to time on this Site by QC Experts Inc. (collectively, the "Agreement").

Please read this Agreement carefully before accessing or using the Website.

  • By accessing or using any part of the website, you agree to become bound by the terms and conditions of this agreement.
  • If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.
  • If these terms and conditions are considered an offer by QC Experts Inc., acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 18 years old.
  1. General Limits, Conditions and Liability
    • These term and conditions are designed to help our clients understand the service they are purchasing.  These terms and conditions clarify and describe our guarantee,  exclusions,  cancellations and potential problems we strive to avoid if at all possible. With your help, these issues can be averted to ensure a successful service to you in your home or business. These Terms and Conditions define the responsibilities and liabilities of QC Experts and our customers.
    • Remember, we do NOT have a contract that commits you to a minimum number of cleanings!  We work to earn your continuing business with each and every cleaning.
    • By scheduling a one‐time or recurring service with QC Experts , you are agreeing to accept the following terms and conditions:

 

  1. 100% SATISFACTION GUARANTEE
    • If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re‐clean it free of charge.  The cleaning technicians must be allowed to come back into the home within the next 2 business days.

 

  1. INSURANCE, GENERAL LIABILITY, BONDING & TAX REPORTING
    • We carry a $2,000,000 liability insurance policy and a $10,000 fidelity bond. In addition, we hereby attest to our customers that QC Experts collects and reports all employer‐required taxes for the cleaning technician’s services to local, state and federal agencies…protecting you from CRA tax‐liability with respect to income the cleaning technicians receive.  All cleaning technicians are covered by WCB insurance for any injuries occurring inside or outside of your home.

 

  1. SECURITY ALARMS
    • QC Experts is not responsible for any charges from a local police department which is called out due to an activated alarm which we are not able to turn off.

 

  1. PETS “ESCAPING” FROM THE HOME
    • We cannot be responsible for pets that “escape” when our cleaning technicians are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance, so the cleaning technicians can be on alert when they open doors.  Our cleaning technicians are trained to close doors as soon as they enter and exit your home and will not leave doors open for long periods.  However, it is your responsibility to lock your pet away during your cleaning service.

 

  1. PET FECES AND URINE
    • Our cleaning technicians cannot touch or pick up pet feces, including emptying litter‐boxes.  Urine stains on hardwood floors will be mopped by our cleaning technicians, but please understand that if urine has soaked into wood, the discoloration (stain) may not come out. A flooring specialist should be contacted.  We will use your mop and or vacuum to lessen the transference of any bacteroides to another home and or business commercial and or non-commercial.

 

  1. CLEANING‐DAY HOME PREPARATION
    • Your price for cleaning is based on the cleaning technicians focusing all of their time and energy on cleaning, not routine housekeeping. We ask that you take a few minutes the night before a scheduled service to “pick up.” This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks. If you’d like our cleaning technicians to do these tasks for you, please call the Office (in advance) so your cleaning fee can be adjusted for the additional “cleaning preparation” time.

 

  1. CLEANING SUPPLIES
    • Our cleaning technicians bring all products needed to thoroughly clean your home.  If you prefer to supply your own cleaning products or solvents, we are not responsible for any damage associated with that product or solvent.

 

  • We do provide tools for Move Out-In cleaning services and Property Management and or Office cleaning services if required.

 

  1. DUSTING
    • Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.
  • Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left.  This is more common in first time cleanings, and it may take several visits before settling dust becomes minimized.
  • Dusting Knick‐Knacks, Collectables, Stand‐up Picture Frames, and other small items:  We dust small items based on the size and the number of items on a shelf or flat surface like a mantel.  If there are 10 or fewer small items on a shelf we will hand dust them and the surface below and return the item to the shelf.  If there are more than 10 items per shelf we may dust the items where they sit and the surface around them.
  • Dusting height limits:  We are not able to dust items on shelves or hung on a wall that are higher than a cleaning technician can reach standing on a 2 step stepladder.  We do use extension poles to high dust rooms, but we will not high dust items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust.

 

  • No dusting is processed if the reach is higher than 9ft in total when a cleaning technician is standing on a 2 ft. ladder.

 

  1. SHOWERS AND TUBS
    • Showers and Tubs can accumulate lime, calcium and soap scum.  Our cleaning solutions work very well on cutting through these deposits, however sometimes it may take two to three visits before showers and tubs become free of these deposits.   Mold and mildew are organic and will grow deep into and behind grout or calk. Surface stains will be minimized by our cleaning products, but completely eliminating it may require the homeowner and or business to have their shower re‐grouted or re‐caulked.

 

  1. DAMAGE OR BREAKAGE
    • Our cleaning technicians exercise reasonable care when cleaning your home.  We do carry insurance for damage or breakage caused by our cleaning technicians.  We are not liable for damage that is caused by “normal wear and tear,” improper installation of an item in your home, or artwork, collectibles or family heirlooms valued over $75.   These items include but are not limited to the following examples:

 

  • Carpet & Rug Snags: Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller‐brush.  Please provide top-of-the-line vacuums such as Miele.  These vacuums are set to industry standards in order to limit snags while still providing a high quality vacuuming.
  • Broken Blinds:  Customers should be aware that there are some inherent risks each time your blinds are cleaned.  Blinds will become brittle from daily exposure to the sun, and strings/chords will weaken over time resulting in breaks.
  • Improperly hung pictures/decorations/mirrors/fixtures:  If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
  • Artwork, Collectibles, Family Heirlooms and valuables over $75:  These items are expensive or impossible to replace and so we will not take the risk of cleaning such items.  It is the customer’s responsibility to inform QC Experts of any such items existing or brought into the home after our initial setup, that fall into this category.
  • Use of Homeowner’s Vacuum:  Our cleaning technicians use your vacuum, we will not assume or accept any liability for damage to the unit.  (Since we are not responsible for maintenance or training with the unit, we will not be responsible for any repairs to it).
  1. PAYMENT AND RENEWALS
    • By selecting a product or service, you agree to pay QC Experts Inc. the one-time/every two weeks/bi weekly, weekly or monthly fees indicated (additional payment terms may be included in other communications). Repeat service payments will be charged on a pre-pay basis on the day of service you sign up for and/or an upgrade service and will cover the use of that service for every weekly/two week /monthly or annual repeat service period as indicated. Payments are NOT refundable unless QC Experts Inc. are not able to accommodate the date requested booked and paid.
  • When scheduling an appointment onlineyour card will be charged and held in escrow. Once your card is charged, a receipt will be sent to you via email for your records.  Note that for first time customers we sometimes place a temporary hold in the amount of the cleaning, the morning of service in order to verify proof of funds.  This hold is NOT a charge and usually falls off within 24 hours.
  • We are a credit card company for residential services/post constructions/ commercial offices / property management cleaning. As such we only accept Visa, MasterCard, American Express, and Discover cards. We also accept eTransfer payment.
  • For Business, post construction /commercial offices / property management cleaning and Airbnb etc., invoicing with 30 days is applicable.
  • While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So, if for any reason you are unhappy, just call or send us an e-mail within 48 hours of your service and we'll send someone out to make things right.
  1. Automatic Renewal
    • Unless you notify QC Experts Inc. before the end of the applicable repeat service period that you want to cancel a repeat service, your repeat service will automatically renew and you authorize us to collect the then-applicable every two weeks/bi weekly annual or monthly repeat service fee for such repeat service (as well as any taxes) using any credit card or other payment mechanism we have on record for you via our third party Stripe. Upgrades can be canceled at any time by submitting your request to QC Experts Inc. in writing.

 

  • Fees; Payment.By signing up for a Services account you agree to pay QC Experts Inc. the applicable setup fees and recurring fees.  Applicable fees will be invoiced starting from the day your services are established and in advance of using such services.  QC Experts Inc. reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at any time on thirty (30) days written notice to
    QC Experts Inc.
  1. PAYMENT FOR SERVICES
    • Payment is due at the end of the business day of the day our services are delivered.  Businesses are invoiced.
    • Credit Cards.  If you choose to pay by credit card, QC Experts absorb the 3% charge incurred to process the charge.
    • Refunds:  Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers.  If you are not happy with the service received, we will come back and re‐clean any areas free of charge.
    • Service fee for returned cheques.  Cheques returned for non‐payment, (insufficient funds, closed account, etc) will be charged a $45 returned cheque fee in addition to making good on the payment for services.

 

  1. PARKING FEES
    • Please note if there is no parking close by, we will pay for parking and add that fee to your invoice.

 

  1. SCHEDULED “ARRIVAL WINDOW” FOR CLEANINGS
    • When booking your service, we provide an estimated arrival window when the cleaning technicians will arrive at your home. 
      • We have arrival windows:  8:30AM – 10:30AM and 12:30PM – 2:30PM.  If you are in the 8:30AM to 10:30AM window, we will arrive as early as 8:30AM and as late as 10:30AM. 
      • If you are in the 12:30PM – 2:30PM arrival window, we will arrive as early as 12:30PM and as late as 2:30PM.  We cannot guarantee what time we will actually arrive within those windows, so please keep that in mind. 
      • Please note arrival time may vary due to unforeseen circumstances (traffic jams, weather, the cleaning technicians needing extra time to finish cleaning a previous home, etc.)  
      • If cleaning technicians are expected to be late by 30 minutes or more, they will call you.
      • If they must wait to gain access to the home or wait until we can begin cleaning, you will be charged the regular rate for that time. 
        • For example, if you are scheduled in the 8:30AM – 10:30AM arrival window for 3 hours cleaning services but cannot gain access to the home until 9:30, cleaning technicians will work until 11:30AM, but you will still be charged for 3 hours (i.e., you would be charged as if we worked from 8:30AM – 11:30AM).

 

  1. SCHEDULED “DEPARTURE TIME” FOR CLEANINGS
    • We do prefer you to be present for the cleaning of your home, however, we understand there are times when you cannot.  Please update us as soon as you are home if you have areas that may need to be addressed. If you choose to have us leave your door open, we will not be held liable for any damage or burglary to the home.  Similarly, if you leave the door unlocked, we are not responsible for any burglary to the home.

 

  1. LOCK‐OUT FEE
    • You are responsible for providing cleaning technicians access/entry to your home.  If our cleaning technicians cannot enter your home, you will be charged the full cost of estimated service.  

 

  1. If you provide a key to the cleaning technician, you must contact the office.  The office will email you a Key Receipt.  Keep this receipt as your proof that you have provided us with a key.

 

  1. SCHEDULING CHANGES
    • Please let us know as soon as possible if you need to reschedule or cancel a cleaning appointment.  Your cleaning technicians count on your business.  If you can provide us with at least 5 days’  advance notice of any scheduling changes, it gives us an opportunity to find another home for them to clean.  Last minute notifications make it nearly impossible to find your cleaning technicians work and can cause them financial hardship.

SCHEDULING CHANGES CAN RESULT IN THE FOLLOWING:

 

  1. PRICE CHANGES
    • The price for your recurring service is based on Time Between Cleanings.  We have 3 recurring price categories:
  • Weekly (Once a week)
  • Bi‐Weekly (Every two weeks)
  • Monthly (Every four weeks)

 

  1. RESCHEDULING YOUR CLEANING
    Rescheduling your cleaning can result in the cost of your service being Less Than, More Than or the Same As your last cleaning.   Time will be considered for vacations when the home is not occupied.

    • Example 1:Bi‐Weekly customer “skips” a cleaning, creates a four‐week interval between visits and the applicable (higher) Monthly rate will apply to the next cleaning.
    • Example 2: Bi-Weekly customer “skips” a cleaning, creating a three-week interval between visits an hourly rate will apply to the next cleaning.
    • Example 3:Bi‐Weekly customer who requests an additional cleaning in‐between scheduled visits would be charged the applicable (lower) “Weekly” rate for the next 2 cleanings as there will be a one‐week interval between both cleanings.
    • Example 4:Monthly customer requests more than 4 weeks between cleanings.  The next visit will be billed hourly, and then the recurring service price will resume with a new 4 week interval.
  2. A FEE CHARGED
  • 0-24 hours’ notice before scheduled cleaning: Fifty per cent (50%) full cost of anticipated cleaning.
  • 24-36 business hours’ notice before scheduled cleaning: $100.
  • 48 business hours or more notice, no fee.
  • NO AVAILABILITY – It is our goal to meet every cleaning request, however cleaning dates do sell out.  The best way to reserve an alternative date is to Log In and book online or alternatively call QC Experts as soon as possible.

 

  1. FEE FOR RESCHEDULE, CANCELLATION OR LOCK‐OUT WITH LESS THAN A 48‐BUSINESS HOUR NOTICE
    • We are happy to work with customers to reschedule and cancel services throughout the year to work around your schedule.  This policy has to do with rescheduling service or cancelling an appointment with less than 48 business hours’ notice.
    • Please note, that some last minute cancellations can be prevented if a customer provides us with access to their home using a garage door code, key or other methods.  QC Experts is bonded and insured against any problems associated with giving us access to your home.
  2. ADDITIONAL FEE (FOR ADDITIONAL TIME NEEDED TO CLEAN YOUR HOME)
    • When purchasing our house cleaning service, you are purchasing reliable, well‐ trained, insured, trustworthy LABOUR.  There may be an occasion where our cleaning technicians need more time to complete the specific cleaning program you purchased.  A few examples include:
      • The condition of your home is different than what you represented when you booked your cleaning preference.
      • Excessive dirt/dust/stains resulting from remodeling/construction, post‐party cleanup, etc.
  • If a particular cleaning requires more than the allotted time to finish due to the situations above, we will attempt to contact the customer by phone before we start the job.  If we are unable to reach the customer by phone we will either work up to the allocation of time or not clean the home.  We will never charge you more for your cleaning without your permission.  If additional time is repeatedly needed, we would need to discuss a change in your regular fee.

It is important to also note that your team will have the right to refuse to clean the home if the depth of cleaning is more than what has been booked.

 GIFT CERTIFICATES

    • We offer gift certificates which never expire.  However, we do not offer refunds on gift certificates.
  1. Responsibility of Website Visitors.
    • QC Experts Inc. has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material's content, use or effects. By operating the Website, QC Experts Inc. does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. QC Experts Inc. disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
  2. Content Posted on Other Websites.
    • We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which www.qcexperts.ca links, and that link to www.qcexperts.ca. QC Experts Inc. does not have any control over those non-QC Experts Inc. websites and webpages and is not responsible for their contents or their use. By linking to a non-QC Experts Inc. website or webpage, QC Experts Inc. does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. QC Experts Inc. disclaims any responsibility for any harm resulting from your use of non-QC Experts Inc. websites and webpages.
  3. Copyright Infringement and DMCA Policy.
    • As QC Experts Inc. asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by www.qcexperts.ca violates your copyright, you are encouraged to notify QC Experts Inc. in accordance with QC Experts Inc. Digital Millennium Copyright Act ("DMCA") Policy. QC Experts Inc. will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material.
  4. Non-Solicitation of QC Experts Employees
    • When entering into an agreement for services with QC Experts you agree not to solicit for hire any staff member introduced to you by QC Experts  for any home‐related services.  We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, each cleaning technician signs an agreement barring them from performing any home‐related/business service for any of our past or present customers.  However, if you do wish to employ a staff member directly please discuss this matter with the owner of QC Experts . If you are found to have solicited one of our staff, please be advised that our referral/ training fee is $3,500 per hired employee. Payment is due within 30 days from the date on the invoice.  We consider our employees our most valuable asset and charge accordingly.

 

  1. CLEANING EQUIPMENT AND PRODUCTS
    • CLEANING PRODUCTS:
    • QC Experts will bring all the necessary cleaning products which are environmentally friendly.
    • CLEANING EQUIPMENT:
    • To assist with the avoidance of transmission from home to home of dust mites and allergy irritants we ask you to provide your own mop/broom and vacuum; we can however, provide these upon request
    • If you have allergies our HEPA vacuums are not guaranteed 100%.
  2. COMMUNICATION
    • To ensure the best possible service, please do not leave notes or give any special instructions or service changes to our staff.  
    • All information regarding your cleaning service must be communicated directly to the office so that the information is not lost or misunderstood.  When possible, please reference to your client number or client name when contacting us.
  3. HOURS OF OPERATION
    • Our hours of operation are Monday through Friday 8:00am - 7:00pm and 10:00am – 1:00pm Saturday.

We are closed on the following holidays:

  • Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • Heritage Day
  • Labour Day
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day
  • New Year's Day
  • Boxing Day
    • If your appointment falls on one of these holidays, we will reschedule the appointment and notify you of your new time.  Please contact us ahead of time if you have special holiday scheduling requests.
  1. QC EXPERTS STAFF SIZES
    • We reserve the right to engage the appropriate number of staff one (1) to six (6) to accommodate cleaning the size of your job site (job site known ashome, office, daycare, medical, educational facility).
  2. QUALITY CONTROL AND INSPECTIONS
  3. AUDITS AND INSPECTIONS
    • QC Experts randomly inspects and audits our cleaning teams.  The inspector may inspect your home after a cleaning is completed and when the cleaning technicians have left, or during the final phase of cleaning or during the entire cleaning.

 

  1. WE NEED YOUR FEEDBACK
    • Getting customer feedback is an important ingredient to a successful cleaning service relationship.  Your feedback helps us monitor the performance of your cleaning technicians and deliver the highest quality cleaning experience in the industry.

 

  1. PROMOTIONAL SPECIALS
    • You provide your consent to receive emails highlighting our promotional specials, offering discounts on some of our most popular products, great ideas and tips on product usage, plus ways to create a safer haven in your home. Due to the Canadian Anti-Spam Legislation effective July 1, 2014, you confirm your consent by accepting these terms and conditions. 
    • If you would like to opt out of any further communications from  QC Experts Inc. please emailcustomerservices@qcexperts.ca stating "I withdraw my consent"

 

  1. PICTURES OF BEFORE AND AFTER WORK
    • For first time customers and one-time customers, our Quality Inspection will include taking before and after photos of our cleaning technicians’ work.  These pictures are used for training, proof of our work performance and promotion of our high quality standards. These pictures are most often used, but not limited to, Onetime Cleanings, Spring Cleans and Move‐In/Out cleanings. If you do not want pictures taken of work areas in your home please notify QC Experts

 

  1. SAFETY AND WORK CONDITIONS TEMPERATURE SETTINGS
    • During summer months, many of our customers turn their air conditioning off or set them to higher temperatures during the day, while they are at work.  On the day that your cleaning technicians arrive, we ask that you set the thermostat to, at the highest, 72, so your cleaning technicians can work in a safe environment without overheating.

 

  1. For safety reasons, if our cleaning technicians arrive to a home that is warm, and the air conditioning is turned off or not reduced to safe levels, our cleaning technicians are instructed to adjust the thermostat while they are in your home.   They will return the temperature to the previous setting before they leave.  We still ask that you to let the air conditioning run on the day of your service because it can take several hours to cool a home to safe levels.

 

  1. During the winter, we request that the home is between 60 and 72 degrees.

 

  1. PRIVACY STATEMENT
    • QC Experts is committed to protecting the privacy of customers.  We will not sell, exchange or otherwise distribute your personally identifiable information to outside parties.
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